All orders placed in the contiguous 48 states of the USA get free first class shipping.
First class shipping is offered for both domestic and international orders. Any order received before 11:00 AM MDT Monday-Thursday will usually be shipped within 1-3 days. Friday-Sunday orders may take up to 5 days to be processed.
Petoodles products can be purchased with confidence knowing that if you receive a defective product, you will get a full refund of the purchase price, excluding any shipping costs. Item must be returned within 15 days from receipt of your order and must include an RA (return authorization) number, which you can acquire by contacting firstname.lastname@example.org. Item must be returned in original condition, in its original packaging. Item must be clean, with no pet hair, punctures, etc.
If the item purchased is the incorrect size, please contact email@example.com. A customer service representative will help you find the correct size and issue instructions for exchange. All return policy rules as stated above apply to exchanges.
Petoodles will refund the price of the item excluding shipping within 3-7 days of receiving the defective product. Return shipping is at customer’s expense.
Thank you for choosing Petoodles. Please contact firstname.lastname@example.org if you have any additional questions.